Scholaxy Billing, Trial, Cancellation and Refunds Policy

Version 1.3 · Effective date: 13 October 2026 (for customers registered under an earlier version: 30 days after the announcement, Terms Section 22.3)

Provider: SVESHEDUTECH L.L.C-FZ, a Meydan Free Zone limited liability company, business licence no. 2314401.01, formation no. 2314401, with its registered address at Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates, operating under the Scholaxy brand.

1. Scope

1.1 This Policy forms part of the Agreement under the Scholaxy Terms of Service ("Terms"). Capitalised terms have the meanings given in the Terms. Where an Order Form signed by both parties sets different commercial terms, the Order Form prevails.

1.2 Billing questions: support@scholaxy.com.

2. Plans and pricing

2.1 Price list. Current Plans, prices and limits are published at https://scholaxy.com/#pricing and on the billing page of the Installation. The prices that apply to a Customer are those shown when it buys a period, or those in its Order Form. The Provider's public website states only a starting price ("from USD 79 per month"); the binding price is the one shown at checkout. The price list updated on 13 October 2026 is:

Periods of 1, 3, 6 or 12 months may be offered at the price shown at checkout. Prices are in USD (EUR or GBP where offered) and exclude taxes (Section 6). There is no plan choice during the Trial: every Trial has all features.

2.2 How usage is measured

• Active Student: a unique End User account (not a Staff User) that successfully opened a signed-in page of the Installation in the preceding 30 days (720 hours). Sessions opened by staff impersonating a student do not count. A student deleted during a period still counts until 30 days after its last sign-in.
• File storage: the total size of files in the Installation's media library as measured by the Service. Backups do not count.

2.3 Limits. No overage is charged. A persistent banner is shown to the Account Owner and administrators once Active Students reach 90% of the Plan limit. When Active Students exceed the limit, a 24-hour grace period starts. If the excess continues for 24 hours, school access is suspended: students and other staff cannot use the Installation, and the Account Owner and administrators can only access Payments to choose and pay for a suitable Plan. Sign-in, sign-out and payment confirmation remain available. Access is restored when the Active Student count is within the applicable limit, including after a confirmed upgrade under Section 7.1. Falling back within the limit clears the grace period; a later excess starts a new 24-hour period. A smaller excess or an insufficient upgrade does not restart the clock. Existing Customer Data is not deleted because of an excess. Storage limits do not trigger this learner-access suspension; storage upgrades are arranged separately. If usage exceeds the largest Plan, the Plan and Fees are agreed in an Order Form.

2.4 No commission. The Provider takes no commission on the Customer's sales. End Users pay the Customer directly through the Customer's own payment provider (for example, its own Stripe account). The Provider does not process or receive those payments and is not a party to them. The payment provider's own fees are a matter between it and the Customer.

2.5 Fair use. Email sent through the Provider's email service, file delivery and data transfer are not metered but must stay within normal use for an educational business of the Customer's Plan size. If use materially exceeds that level and burdens the Service, the Provider may throttle it after notice or require the Customer to connect its own email-sending provider.

3. Free trial

3.1 The Trial lasts 30 days from the creation of the Installation. No payment card and no choice of Plan are required to start.

3.2 During the Trial the Customer has access to all features of the Service, within the limits of the Start Plan unless the Provider states otherwise in the Hub. The Trial is provided "as is" (Terms, Section 5.3).

3.3 The Provider sends reminders before the Trial ends 3 days before and on the last day.

3.4 To continue, the Customer buys a Plan for a prepaid period on the billing page of its Installation. The paid period starts when the payment is confirmed; if it is bought during the Trial, it starts at the end of the Trial, so no Trial days are lost.

3.5 If no Plan is bought by the end of the Trial, the Installation is locked as described in Sections 8.2 and 8.3. The Account Owner and administrators can still sign in to buy a Plan and export data. Customer Data is retained for 90 days from the lock and then deleted under Section 10.

3.6 One Trial is available per Customer, including its affiliates and the persons behind it. Creating several accounts or Installations to obtain repeated Trials is abuse. The Provider may refuse, shorten or end a Trial, or close duplicate Installations, in case of abuse or suspected fraud, without liability. To detect abuse it may compare account, device, network and payment details.

3.7 The Trial is for evaluating the Service. During the Trial the Provider may limit Active Students to 50, email sending and selling features. Using the Trial to deliver a paid course or campaign to End Users is at the Customer's own risk: the Installation locks at the end of the Trial whatever the Customer promised its End Users.

4. Payment

4.1 Payments are processed by Stripe through a hosted checkout. The Provider does not receive or store full card details.

4.2 Prepayment. Each purchase is a single payment in advance for a fixed period (for example, 1, 3, 6 or 12 months). Access for the period is granted only after the Provider receives confirmation of a successful live payment from Stripe; a browser success page alone does not grant access. A period bought while another period is still running starts when the running period ends.

4.3 Invoices and receipts are sent to the billing contact by email and are available in the Hub. The Customer must keep its billing details accurate: its name (the legal name of a business or the full name of an individual), country and billing email and, if it has one or is asked for them, its address and VAT, GST or business registration number (a VAT number is required in the European Union and the United Kingdom).

4.4 Fees are charged in the currency shown at checkout (USD unless EUR or GBP is offered). The Customer bears any currency conversion and bank fees charged by its own bank or card issuer.

4.5 If agreed in an Order Form: payment by bank transfer within 30 days of the invoice date.

4.6 Reversed and suspect payments. If a payment is reversed, recalled or refunded by the payment provider for any reason other than an error of the Provider, the period bought with it is treated as unpaid and Section 12.2 applies. The Provider may refund any payment it reasonably suspects to be fraudulent, unauthorised or prohibited by sanctions law, and cancel the period bought with it; where sanctions law prohibits a refund, it is made only if and when the law permits. Access granted without a confirmed payment, including through a technical error, does not create a paid period and may be withdrawn at any time.

4.7 Right to decline. The Provider may decline any purchase before the payment is confirmed, including from a Customer that has breached the Agreement. A payment received for a declined purchase is refunded in full.

4.8 Advance purchases. Periods bought in advance may not extend more than 24 months beyond the date of purchase.

5. No automatic renewal

5.1 Purchases do not renew automatically, and the Provider does not keep a card on file to charge later. Each period ends on its end date unless the Customer buys another period.

5.2 The Provider reminds the Account Owner by email and in the Installation before a paid period ends 7 days before and on the last day. A missed or undelivered reminder does not extend the period.

5.3 The Customer is responsible for buying the next period in time. The Provider is not liable for any interruption caused by a period ending without a new purchase.

6. Taxes

6.1 All prices exclude taxes.

6.2 Unless an invoice states otherwise, the Provider does not charge VAT or GST. If the Provider is or becomes required to charge VAT, GST or a similar tax on a supply, that tax is added to the Fees at the applicable rate.

6.3 Customers in the EU and the UK are businesses (Terms, Section 3.1) and must self-assess and account for any VAT that applies under the reverse-charge mechanism; their invoices carry a "reverse charge" note. Outside the EU and the UK the Service is supplied as an export of services from the United Arab Emirates. The Customer, whether a business or an individual, is responsible for any tax due in its country on that supply.

6.4 If the law requires the Customer to withhold tax, it must gross up the payment so that the Provider receives the full amount. On request, the Provider gives the Customer its tax residence certificate, if it holds one, to help reduce withholding under a tax treaty.

6.5 The Customer must give accurate information about its status and location. If that information is wrong, the Customer bears the resulting taxes and penalties (Terms, Sections 3.3 and 7.5).

7. Plan changes

7.1 Changing Plan. A confirmed purchase of a Plan with a higher Active Student limit and no reduction in storage raises those limits immediately. The purchased period is added after any remaining paid or trial days, which are not reduced; the earlier capacity increase carries no additional charge. Renewals and moves to a smaller Plan start after the current period. If the current period has ended, the purchased period starts when payment is confirmed. An upgrade restores access only if the new limit covers the Active Student count and no separate suspension applies.

7.2 Moving to a smaller Plan. If usage exceeds the smaller Plan's limits when it starts, Section 2.3 applies.

7.3 Longer periods. Where periods of 3, 6 or 12 months are offered, the Customer chooses the period at checkout. A longer period starts when the current one ends, like any other purchase.

7.4 No refund or credit is given for a change of Plan, for moving to a smaller Plan or a shorter period, or for unused limits.

8. End of a paid period (expiry)

8.1 A paid period (or the Trial) ends at its exact end date and time (UTC). Because nothing is charged automatically, there are no failed payments or payment retries; if the Customer has not bought another period, access expires.

8.2 On expiry the Installation is locked. The Customer is responsible for telling its End Users in advance, for example students in the middle of a course.

8.3 While the Installation is locked:

• the Account Owner and administrators can sign in to buy a period and to export data;
• End Users, teachers and other Staff Users see a neutral "temporarily unavailable" page, and changes to data are blocked;
• sign-in, password recovery, two-factor authentication, unsubscribe links in emails already sent, and payment confirmations keep working;
• links to files that were already issued may keep working until they expire, and content already downloaded cannot be recalled;
• no Fees accrue.

8.4 Reactivation. If the Customer buys a period during the Retention Period, the Installation is unlocked with its data, provided that no amount is owed under Section 12. The new period starts when the payment is confirmed.

8.5 If no period is bought within the Retention Period, the Agreement ends and the Customer Data is deleted under Section 10.

9. Cancellation by the Customer

9.1 Because purchases do not renew, the Customer stops paying simply by not buying another period. The Account Owner may also close the account at any time by writing to support@scholaxy.com or through the Hub.

9.2 Closing the account takes effect at the end of the current paid period, including any period already bought to start later. The Service remains available until then.

9.3 When the paid period ends, the Installation is locked, and Section 10 applies: data is retained for 90 days, can be exported during that time, and is then deleted.

9.4 Cancellation does not give a right to a refund, except under Section 11.

10. Data retention, export and deletion

10.1 Timeline after cancellation, the end of a Trial or termination:

10.2 Export formats:. Export instructions are in the Documentation.

10.3 If the Installation is suspended for breach of the AUP or on legal grounds, the Provider may restrict export of specific unlawful content.

10.4 Earlier deletion. The Account Owner may request earlier deletion in writing, and the Provider may verify the request. Deletion is carried out no earlier than 7 and no later than 30 days after the verified request; the Account Owner may withdraw the request during the first 7 days. After deletion the Provider has no obligation to restore data; any restoration from backups that still exist is at its discretion and may be charged.

10.5 The Provider's own records, such as invoices, acceptance records and support tickets, are not deleted on day 90. They are kept as described in the Privacy Policy.

10.6 For switching to another provider, see Section 18.6 of the Terms.

11. Refunds

Each purchase is final once the payment is confirmed. The Fees for each period are non-refundable from that moment, including for a period that has not yet begun, except in the cases listed in Section 11.1 or where the law requires a refund. The Trial lets the Customer test the whole Service for 30 days free of charge; by buying a period the Customer confirms that it has had that opportunity. The Customer accepts this Policy at checkout before each payment.

11.1 Refund cases. The Provider refunds Fees only if:

• (a) the Provider terminates for convenience (Terms, Section 17.4);
• (b) the Customer terminates because the Provider materially reduced core functionality (Terms, Section 14.3) or breached its warranty (Terms, Section 19.2);
• (c) the Customer terminates because it does not accept materially changed Terms (Terms, Section 22.3), or because it objects to a new Sub-processor or a new country of access (DPA, Sections 5.4 and 6.3);
• (d) the Customer terminates because of the Provider's uncured material breach (Terms, Section 17.3), or the Provider terminates an affected Service after an intellectual-property claim (Terms, Section 20.1);
• (e) the Customer was charged twice for the same period, or charged more than the price shown at checkout, because of an error by the Provider or its payment provider; or
• (f) the law requires a refund.

In cases (a) to (d) the Customer receives a refund of the Fees paid for the unused part of the current period, calculated per day, and for any period bought that has not yet begun. In case (e) it receives the full amount charged in error.

11.2 Goodwill. Any refund or credit the Provider gives outside Section 11.1 is a one-time courtesy. It creates no obligation to give it again, to the same Customer or to others.

11.3 No refunds are given for:

• partial periods, or a period in which the Service was not used;
• a change of mind or dissatisfaction after purchase;
• unused Active Student capacity or storage;
• moving to a smaller Plan or a shorter period;
• a lock or suspension caused by the Customer's breach, including of the AUP, or termination for the Customer's breach;
• the Customer's own configuration, content, domain, email sending or integrations; or
• the unavailability of Third-Party Services, such as payment providers, messengers, email providers or AI providers.

11.4 Refunds are paid to the original payment method, in the currency of the original payment, within 10 business days of approval. Refunds under Section 11.1 are of the full amount calculated under that Section. From any other refund, payment-provider fees already incurred may be deducted. The Provider does not refund bank or currency-conversion fees charged by the Customer's own bank or card issuer.

11.5 A refund does not change the data retention timeline in Section 10.

11.6 Abuse. The Provider does not give goodwill refunds or credits under Section 11.2 where it reasonably detects repeated refund requests, several accounts or Installations used to obtain refunds or Trials, or a request made after substantial use of the Service. This Section does not limit refunds under Section 11.1.

11.7 The Customer's own sales. This Section concerns the Provider's Fees only. Refunds to End Users for the Customer's courses and products are decided and paid by the Customer through its own payment provider (Terms, Section 8.2). The Provider does not refund End Users and cannot reverse their payments.

12. Billing disputes and chargebacks

12.1 The Customer must raise any dispute about a charge within 30 days of the charge, at support@scholaxy.com.

12.2 Chargebacks. A chargeback or other payment dispute of a valid charge, opened by the Customer or by the holder of the payment method it used, is a material breach, whether or not the Customer contacted the Provider first. The Provider may then: (a) lock the Installation at once until the dispute is closed and all amounts under this Section are paid; (b) give the payment provider evidence of the purchase and of the Customer's acceptance and use of the Service, including acceptance records, sign-in records and usage records; (c) recover from the Customer the disputed amount if the dispute is decided against the Provider, the dispute fees actually charged by the payment provider (including any fee for contesting the dispute), and its reasonable collection costs, all payable within 7 days of the Provider's request; and (d) terminate the Agreement for cause and refuse further purchases by the Customer and the persons behind it. A period whose payment is reversed is treated as unpaid.

12.3 Raising a dispute under Section 12.1 does not suspend the Customer's other obligations under the Agreement.

13. Price changes

13.1 The Provider may change prices for future purchases at any time. It gives at least 30 days' notice, by email and in the Installation, to Customers with an active paid period.

13.2 The price of a period already paid does not change during that period, whatever its length.

14. Changes to this Policy

This Policy is versioned and may be changed under Section 22 of the Terms.