Scholaxy Acceptable Use Policy

Version 1.0 · Effective date: 1 October 2026

Provider: SVESHEDUTECH L.L.C-FZ, a Meydan Free Zone limited liability company, business licence no. 2314401.01, formation no. 2314401, with its registered address at Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates, operating under the Scholaxy brand.

1. Scope

1.1 This Acceptable Use Policy ("AUP") forms part of the Agreement under the Scholaxy Terms of Service ("Terms"). Capitalised terms have the meanings given in the Terms.

1.2 This AUP applies to the Customer, its Staff Users and its End Users. It covers all content and communications created, stored, published or sent through the Service, including courses, websites, emails, messages, webinars and AI Features. The Customer is responsible for making sure its Staff Users and End Users comply. It is also responsible for moderating the content its End Users post in its Installation.

1.3 This AUP sets minimum requirements. It does not replace the Customer's obligations under the laws that apply to its business.

2. Illegal and harmful content

2.1 The Service must not be used to create, store, publish, transmit or promote content that:

(a) is illegal where the Customer or its End Users are located, or where the Service is hosted or operated;
(b) sexually exploits or endangers children, including child sexual abuse material and grooming (see Section 3);
(c) promotes terrorism or violent extremism, or incites violence;
(d) incites hatred or discrimination on protected grounds, or harasses, threatens, bullies or defames anyone;
(e) infringes intellectual property rights, including pirated courses, books, software or media, and material copied from other schools without permission;
(f) discloses other people's personal data without a lawful basis, including doxxing and covert recordings;
(g) is fraudulent, deceptive or misleading, including false claims about qualifications, accreditation, employment or income outcomes, fake reviews or testimonials, phishing pages, and impersonation of people or organisations;
(h) promotes illegal goods or services, such as illegal drugs, weapons, unlicensed gambling, or regulated financial services without authorisation;
(i) contains or links to malware;
(j) is sexually explicit; or
(k) promotes self-harm, suicide or eating disorders, except for prevention or educational content presented responsibly.

3. Protecting children and learners

3.1 A Customer that teaches children must comply with applicable child-protection and children's-privacy laws. This includes obtaining parental or guardian consent where the law requires it. The Customer must also apply safeguarding measures suited to its services, such as supervising one-to-one communications between staff and children and moderating chats.

3.2 The Customer must not use the Service to contact children for any purpose other than its educational services. It must not collect more data about children than it needs.

3.3 The Customer must not make AI Features available to children in a way that the AI model provider's usage policies prohibit, or without the safeguards the law requires.

3.4 The Provider has zero tolerance for child sexual abuse material. When it becomes aware of such material, it will remove it, preserve evidence as the law requires, report it to the competent authorities, and terminate the account concerned.

4. Email, SMS and messaging

4.1 The Customer is the sender of all emails, SMS and other messages it sends through the Service. It must comply with the anti-spam and electronic-marketing laws that apply, for example the EU ePrivacy rules as implemented in each Member State, the UK PECR, the US CAN-SPAM Act and TCPA, and Canada's CASL.

4.2 The Customer must:

send marketing messages only where it has valid consent or another lawful basis;
not use purchased, rented, harvested or scraped lists;
identify itself as the sender, and include a working unsubscribe mechanism in every marketing message;
honour unsubscribe requests promptly, and within any time limit the law sets; and
not disguise the origin or subject of messages.

4.3 To protect deliverability for all customers, the Provider monitors bounce and complaint rates. It may throttle or pause sending from an Installation whose spam-complaint rate exceeds 0.1% or whose bounce rate exceeds 5% over a sending period, or that is placed on a blocklist, until the cause is fixed.

4.4 For SMS and other channels, the Customer must follow the rules of the channel provider and the carriers, including sender registration where required.

5. Webinars and recordings

5.1 The Customer must tell participants when a webinar or session is recorded, and obtain consent where the law requires it, including parental consent for children.

5.2 The Customer must not record or broadcast people without the notices and consents the law requires.

5.3 The Customer must moderate live chats and remove unlawful content.

6. AI Features

The Customer, its Staff Users and End Users must not:

(a) use AI Features to generate content that this AUP prohibits;
(b) try to bypass the safety measures of AI Features or of the underlying models ("jailbreaking"), or try to extract system prompts or model internals;
(c) present AI output as human-written where that would mislead people, or fail to disclose an AI interaction where disclosure is required;
(d) use AI Features without meaningful human review for decisions with legal or similarly significant effects on individuals, such as admission, final grading, proctoring, cheating detection, or inferring emotions;
(e) use AI output to develop models that compete with the Provider or its AI model providers;
(f) enter special categories of personal data or other sensitive data into AI Features, unless this is necessary and lawful; or
(g) use AI Features in breach of the usage policies of the AI provider whose account the Customer connects.

7. Selling to End Users

7.1 The Customer sells to End Users through its own payment provider account. It must comply with that provider's terms, including its list of restricted businesses.

7.2 The Customer must comply with consumer-protection law in its End Users' countries. In particular, it must:

give clear information before purchase about prices and terms of sale, including refund and withdrawal rights where they apply;
not use fake scarcity, misleading countdown timers or other unlawful pressure tactics;
not offer pyramid or multi-level marketing schemes, "get-rich-quick" schemes, or unlicensed financial, investment or trading advice; and
not promise guaranteed income or employment.

8. Security and integrity of the Service

The Customer, its Staff Users and End Users must not:

(a) access, or try to access, other customers' Installations, the Provider's systems, or data beyond their permissions;
(b) probe, scan or test vulnerabilities, or run load tests, without prior written consent (report vulnerabilities to support@scholaxy.com);
(c) interfere with or disrupt the Service, including by denial-of-service attacks or excessive automated requests;
(d) circumvent Plan limits, metering or access controls, for example by splitting one school across several accounts or Installations to stay within a Plan's limits;
(e) use the Service for cryptocurrency mining, for proxying traffic, or as general file hosting or a content delivery network unrelated to the Customer's educational business;
(f) upload malware or use the Service to distribute it; or
(g) scrape the Service by automated means, except through interfaces the Provider provides for that purpose.

9. Sanctions

The Service must not be used in, or for the benefit of, sanctioned countries, territories or persons, or for purposes prohibited by applicable export-control laws (see Section 3.4 of the Terms).

10. Reporting illegal content and abuse

10.1 Anyone may report content in the Service that they believe is illegal or breaches this AUP. Reports go to support@scholaxy.com. A report should include:

an explanation of why the content is illegal or infringing;
its exact location (URL);
the reporter's name and email (not required for reports of child sexual abuse material); and
a statement that the reporter believes, in good faith, that the report is accurate and complete.

10.2 The Provider acknowledges each report. It handles reports in a timely, diligent, non-arbitrary and objective manner. It may forward a report about End User content to the Customer responsible for the Installation. It tells the reporter what it decided and what redress is available.

10.3 When the Provider restricts content or an account, it gives the affected Customer a statement of reasons, unless the law prohibits this or the content is high-volume deceptive commercial content (spam).

10.4 If the Provider becomes aware of information giving rise to a suspicion that a criminal offence threatening someone's life or safety has occurred, is occurring or is likely to occur, it informs the competent authorities.

10.5 Points of contact.

For EU Member State authorities, the European Commission and the European Board for Digital Services: support@scholaxy.com.
For users: support@scholaxy.com.
Languages: English and Spanish.
EU legal representative: not yet appointed.

11. Enforcement

11.1 The Provider investigates suspected breaches using the information available to it, including reports and publicly accessible content. It accesses non-public content in an Installation only under Section 7 of the DPA. The Provider does not generally monitor content and has no obligation to do so.

11.2 The Provider's response is proportionate. It takes into account the severity of the breach, whether it has happened before, the intent behind it, and the impact on End Users. The response may be one or more of:

a warning;
a request to remove content within a set time;
removing or disabling specific content;
restricting features, such as pausing email sending or AI Features;
suspending specific Staff Users or End Users;
suspending the Installation; or
terminating the Agreement.

11.3 Where there is a risk of serious harm, the Provider may act immediately and without prior notice. Examples are child sexual abuse material, malware, phishing and active attacks.

11.4 The Provider may report breaches to law enforcement and cooperate with lawful requests.

11.5 The Customer may contest a decision by replying to the notice or writing to support@scholaxy.com within 6 months. A person who was not involved in the original decision will review it, and the Provider will tell the Customer the outcome.

11.6 The Provider terminates, in appropriate circumstances, the accounts of repeat infringers of intellectual property rights.

12. Changes

This AUP is versioned and may be changed under Section 22 of the Terms.